Privacy Policy

1. Introduction

Dracula Casino ("we", "us", "our") treats the privacy of every visitor and registered player as a priority. This Privacy Policy sets out which personal information we gather from players in Canada, the reasons we need it, and the steps we take to protect it. When you open an account or use any part of our service, you accept the practices outlined on this page.

All personal information is processed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the privacy laws of your province or territory.

2. Information We Collect

Information you provide

• Identity details: full name, date of birth, and gender.
• Contact details: email address, phone number, and residential address.
• Account credentials: username and an encrypted password.
• Verification documents: government-issued ID and proof of address.
• Payment details required to process deposits and withdrawals.

Information collected automatically

• Device and browser type, operating system, and IP address.
• Gameplay activity, session times, and transaction history.
• Cookies and similar technologies (see Section 6).

3. How We Use Your Data

• To open, confirm, and maintain your player account.
• To handle deposits, withdrawals, and bonus requests.
• To meet anti-money-laundering and age-verification obligations.
• To prevent fraud, keep our platform secure, and uphold our terms.
• To deliver customer support and answer your questions.
• To share service notices and, where you agree, promotional offers.

4. Legal Basis for Processing

We process your data where it is necessary to perform our contract with you, to comply with legal obligations, to pursue our legitimate interests in running a safe casino, or on the basis of consent you have given (which you may withdraw at any time).

5. Sharing of Data

We never sell your personal data. We share it only with:

• Payment processors and banks to complete your transactions.
• Identity-verification and fraud-prevention providers.
• Regulators and law-enforcement bodies where legally required.
• Trusted service providers bound by strict confidentiality terms.

6. Cookies

We use cookies to keep you logged in, remember preferences, measure traffic, and improve our offers. You can manage or disable cookies in your browser settings, though some features may stop working correctly if you do.

7. Data Security

Information moves across our systems using SSL/TLS encryption and is held on protected servers with limited, role-based access. We rely on technical and organisational measures built to guard against unauthorised access, loss, or misuse. While no transmission method can be guaranteed as fully secure, we make ongoing efforts to keep your information safe.

8. Data Retention

We keep your personal data only as long as your account is active and for any further period required by financial, tax, and gaming regulations. When data is no longer needed, it is securely deleted or anonymised.

9. Your Rights

Subject to applicable law, you may request to access, correct, or delete your personal data, object to certain processing, or withdraw consent. To exercise these rights, contact us using the details below. You also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.

10. Contact Us

Questions about this policy or your data can be sent to our Data Protection team at [email protected]. We aim to respond within 30 days.

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